Frequently Asked Questions

How many viewers and callers can be tied in at once? Up to 250 connections are possible at one time.

Is there a limit on the use of the service? Each call is limited to 2 hours and 10 minutes. Exceptions are made for longer programs by request. To request an exception, contact the support email address provided by your local branch office.

Some in our area do not have Internet service. How can I find out if you have local numbers in my area? Please contact the support email address provided by your local branch office for information on available phone numbers in your area.

Some members of our congregation do not have Internet service, and have to make a long distance call to reach the local Kingdom Hall. Can more than one telephone number be assigned to an account so that everyone can make a local call to tie in to the meeting? Yes, this may be possible. These situations are handled on a case-by-case basis. Please email the support email address provided by your local branch office with as much information as possible. You will be contacted about whether or not this can be done in your case.

How long does it take to set up a new KHCONF account? In most cases we are able to fill orders within a few days. In some areas though, it can take four to six weeks.