Frequently Asked Questions

How many viewers and callers can be tied in at once? This depends on your location. Please check for a specific answer by reviewing the options on our main page (click the KHCONF logo above to go to the main page, and enter your country). If you are already a subscriber to KHCONF services, use the Customer Login above to review your current settings. If the maximum available is not sufficient for your needs, please contact the local branch office.

Is there a limit on the use of the service? Each call is limited to 2 hours and 10 minutes. This is long enough to stay connected for the entire midweek or weekend meeting. It is not intended to be used for longer programs such as assemblies, or for other events. An exception is when the local Branch office arranges for special events to be broadcast to all meeting locations. In those situations, the time limit is raised to meet the need.

Some in our area do not have Internet service. How can I find out if you have local numbers in my area? Choose your country on our Home page (go there by clicking on the KHCONF logo in the menubar). Depending on which country you are in, you may either be asked for the phone number at your meeting location, or you will be presented a list of available cities in your country.

Some members of our congregation do not have Internet service, and have to make a long distance call to reach the meeting location. Does that make a difference? Yes, it does. There are several ways to handle this. In many instances we are able to provision two local numbers and tie both together, so that everyone can call a number that is local to them. Please email us with as much information as you can and we will look at the situation and make a recommendation.

Can we just get an unlimited long distance package and use the local number service even though there is no local number in our area? Generally speaking, this is a bad idea. Many telephone companies in the US and Canada, for instance, consider this to be "fraud" or a "violation of the acceptable usage agreement." The reason is because each one of those calls cost the phone company 1 to 2 cents per minute. That adds up, usually to more than you will pay them. If you check the fine print on the unlimited long distance agreement, you will find it usually specifically prohibits conference calls. We have heard of situations where the long distance provider back-billed individuals hundreds of dollars for violating the agreement.

How long does it take to setup new services? This depends on your location. In most cases we are able to fill orders within a few days. In some areas, though, it can take four to six weeks. If you need to know how long it will take in your area please email us.